Some Answering Service Don’ts

Offering web marketing and online lead generation services is not part of the A-list call centers brochures only. Medium and small scale BPO units are also providing these services. Tapping the online market is something that every business firm would like to do. In fact, for B2B marketing, online efforts are more necessary than offline ones. Business heads are less likely to contact your BPO service unit if you are just relying on the phone calls that secretaries receive. You have to try out more professional ways of conducting business. You have to use emails, brochures, websites and other promotional material. For that to happen, you will need writers. No prizes for guessing that business process outsourcing units are hiring writers by the dozens to get their copies in order.

Cost is clearly a factor when it comes to choosing a company to handle your customer service needs. Ask yourself if the amount you will be charged is fair for the services provided. You should also determine whether the company’s metrics are in line with the rate they charge. A company that is cheaper than the rest won’t be cost-effective if they cause you to lose customers due to poor performance.

The product needs to be consumable. This came to me after I joined an MLM that sold alarm systems. After you’ve sold one, that buyer isn’t going to be back for any repeat sales.

“But what we should keep in mind is that for reasons known only to an infinite God, the acts of wicked men were allowed to fulfill some kind of purpose. This is one of the most difficult truths about God to wrap our heads and hearts around, but it remains a truth regardless of our understanding or agreement. God is God, and we are not . God is good…all the time…because that is His nature.

What are the differences in the personal, premier and business accounts? This is a great question; first we will start with the personal PayPal account. With the personal account it’s free to send money, add money, transfer to your bank account, and receive money from another PayPal account. If you wish to receive payments from credit cards you have a limit of five per 12 months. They also charge you a 4.9 % fee along with a .30 cent fee per transaction.

You have the choice of either calling the leads yourself, or having the Coastal call centers near Tijuana, Baja California to do it for you. If you are really uncomfortable calling people, this is an option. That way, your only job is to generate the leads. Just bear in mind that the product is more expensive if you have someone market it for you ($1995 versus $1295).

There are 3 different products you can buy. The 1st product costs $1295, and the most expensive one will run you $11000. If you buy the 3rd product, you are entitled to sell all 3.

The last part of leadership on the call center deals with the actual interactions with their team members. This is a very interesting dynamic. Remember, authority can never be given, it must be earned. Great reps will not listen to a supervisor just because they said so. There must be a mutual TRUST that is earned over time. We must help our supervisor to be ready to take on this role before they go to manage people. That’s why I hate blind promotions of reps to supervisory roles without going through training.