Irony Of The Call Center Life

When I phoned my airline to see if I could cash my frequent flyer points in, I realized that I was speaking to a call center in India. That was not too surprising after hearing that many major airlines are experiencing financial difficulties, so jobs like these have been outsourced. What was surprising was the advanced level of the man’s intelligence and professionalism. As he opened my account from the other side of the world, I understood why the airline sent this job overseas.

I called a mortgage company to check on this, and a call centers near Tijuana, Baja California rep told me that the homeowners in question are required to have low amounts of equity in their homes – the loan had to be 95-103% of the home’s appraised value. I do not know if she was lying, but it shocked me to hear the terms of her deal. I will be researching this further.

So go ahead and start calling companies and tell them what you can do for them. They may want to interview you in person or over the phone, so don’t be surprised if they do. They want to make sure you’ll do the job.

Probing questions can be a two-way sword. They are necessary to find out what your caller’s issues are, and supervisors usually like when you ask them. But they also tend to make your talk time go up, because it opens the door to the caller telling you his life story, hoping that you will glean the information you need from his tale of woe. As interesting as these stories may be, they do not help you get your job done. You have to become efficient at getting the caller back on track.

Pull marketing is your answer. Call centers try to push themselves too hard when they are selling brands. They are oblivious to the distaste of their targeted consumers in receiving such calls. The same happens to online lead generation campaigns. You find that your agents are not getting into any sort of communication with the users. They are simply pushing links across, expecting strangers to click on those links and buy your client’s products/services. That is akin to expecting people to click on arbitrary web links. It’s a lot better when you conduct sales generation campaigns that bring them to you. Make sure that you’re not reaching out to the consumers. Rather, be active and create that buzz. That will bring people to your brand.

In addition to blogging, you can start writing articles online. Otherwise known as freelance writing. For freelance writing, we have our very own St. Louis Examiner. Associated Content pays an upfront fee to writers. Helium pays revenue share for traffic generated to the site, is a great place for academic and informative writing. Constant Content is a platform to write for specific topics that people pay for. Freelance work from home jobs, should be free to start and allows you the flexibility to set your own schedule.

You need your own success story. My friend Bill had a success story – herbs had cured his eczema, and he was excited about it. Convinced as I was about his success, I found I couldn’t sell his story, I needed my own success story.

With all the things considered I would have to say that purchasing an Aero Garden could help enhance your life. Not only will the Aero garden allow you to grow fresh vegetables all year around it will work in almost all spaces. I would highly recommend the Aero garden to anyone who wants to grow their own produce without having the gardening area.