Everybody would like to earn extra nowadays. Since the economic crisis, it seems like daily living has become more and more difficult. High prices of one’s needs are all around us. This is why other income is much needed by many to support what they are getting from their regular jobs.
When I was just getting started, I was working in a call center providing technical support. Not only was it a full time job, but it was a tiring job. Try talking to people on the phone all day who you need to be patient with while you explain things that to you seems really easy. It can be very challenging to keep your sanity!
My business process involves a lot of cold calling, data entry and surveys. I ran my business within the U.S for over 2 years and had reached substantially good results, but still felt that something was holding me back from reaching greater results. After doing months of research I finally understood what I was missing, cutting down on expenditures including office and labor costs. This is when I began to start to search for BPO’s which would be able to do exactly what I needed, cut down on my expenditures and deliver the same quality service. Still filled with a lot of doubt wether this was possible especially in such countries as phillippines and India.
Now some companies will provide you with all of the tools to collect on people’s debts. In a way, this is like doing a Titan Call Center Tijuana job in the comfort of your home. By doing this, you are able to make quite a bit of cash. And you will also receive a steady paycheck from these individuals. Usually, when you do these things through a company, they will pay you for the hours that you put in instead of paying you a commission for all of the accounts you collect on.
A well-written webpage is so pivotal to the sales process, that many professional copywriters will often rewrite bad sales letters. When they discover great products that they KNOW would sell if the products”owners just had better copy, they will often rewrite bad sales letters, pre-sell the products, and then send the “ready-to-buy” customers directly to the order form.
Ah, I hear many of you saying, but what about laptops? True, laptops today are more about package design and the engineering far more complex. Still, 90% of all laptops are currently made by a half dozen companies in China, and there is no reason Average Joe couldn’t slap on his uber-cool branding and start marketing them alongside HP and Dell.
Do not make false promises to a caller. Telling a customer what are calling to hear may not be the best idea. Telling them that their problem will be resolved by an hour is not a good idea when you know it won’t be. Increasing their expectations will only make them bitter when you cant live up to the promises you have made. The last thing you want when you are a customer service representative is for your customer to feel badly about you.
Pay full attention to the people you have on board now, be fair and thorough in your evaluations, measuring the right things the right way, and you’ll go a long way toward remedying the turnover and underlying motivational problems that plague calls centers and the people who work in them.